Frequently Asked Questions

Q: Where is Branches located?

A: We have 4 offices. The main office is in Murfreesboro, TN. Other TN offices are in Bedford and Wilson Counties. We also have an office in St. Augustine, FL.

Please refer to the WHO WE ARE tab and drop down to the OUR LOCATIONS tab for complete information. You may call directly to set an appointment with your closest location.


Q: What issues do your counselors specialize in?
A: Our counselors are experienced in dealing with all common mental health issues such as depression, anxiety, addiction recovery, marriage and family, trauma, grief, life transitions, relationship issues, co-dependency, anger management, and more.


Q: Do you counsel children and teenagers?

A: Yes! Some of our counselors see children, age 4 and up; others see teenagers. For any client under the age of 18, a Parental Consent Form signed by BOTH parents will need to be on file in our office before an appointment will be scheduled. This form can be accessed by the “Client Forms” button on our homepage. The only exception to this would be if one of the parents has full medical decision-making rights. In that case, we would need a copy of the custody plan in the child’s file.


Q: What is my first step if I want counseling?

A: Call the office of your choice and talk with a receptionist or leave a message.
Rutherford County (Murfreesboro) – 615-904-7170
Wilson County Office (Mt. Juliet) – 615-648-5199
Bedford County Office (Shelbyville) – 931-685-2013
St. Augustine, FL – 904-806-9198


Q: What will the first call to Branches be like?

A: If you call the Murfreesboro office, our front desk staff will gather some basic information from you such as: your name, address, phone, email, your insurance information (if you have insurance), and a brief explanation of your reason for seeking counseling. They will also answer any questions you may have.

If you call one of the other locations, you will probably need to leave a message with your name and number. A counselor from that location will return your call just as soon as possible! They will gather your information, answer your questions, and schedule your appointment.


Q: How long does it take to get in for a session?

A: It can take up to 2-4 weeks, depending on what counselor you are assigned, and whether or not you are using insurance.


Q: Is there any paperwork I need to fill out for my first appointment?

A: Yes! All first-time clients must complete New Client Paperwork (Counseling), which can be accessed through the “Client Forms” button on our homepage. It’s helpful to print these forms and complete them before coming for your first appointment. If you are unable to do that, please arrive to your first appointment 15 minutes early to complete them in the office.


Q: How much does a session cost?

A: Our standard self-pay rate is $90 for a 45-50 minute session. This rate will increase to $95 beginning January 1, 2020.


Q: How do I pay?

A: You can pay with cash, check, or credit card. We require pre-payment equal to your session fee to hold your first appointment. After that, you pay when you arrive for each appointment. We will ask to keep a credit card on file to charge at each visit or to cover for missed appointments.


Q: Why do I have to pay in advance for my first appointment?

A: When you accept an appointment time, our counselor will set aside that time and is committed to being there for you. Missed appointments result in loss of time and income for our counselors. The pre-paid fee is a commitment on your part that you will come to your first appointment. If you are unable to keep your appointment, please call us 24 hours in advance and we will gladly reschedule you. See below regarding missed or late cancelled appointments.


Q: Can I use my insurance?

A: Yes! Certain counselors at Branches accept insurance. This changes frequently as new counselors become approved with various insurance companies. Ask about insurance on your initial call and we will help you with this. It is highly recommended that you consult with your insurance carrier to confirm your mental health benefits and that our Branches provider is within your network.


Q: What if I don’t have insurance and can’t afford the standard fee?

A: Branches may be able to offer financial assistance through our Scholarship Program. If you come to Branches on scholarship, we will begin with 10 sessions at the agreed upon fee. At the end of the 10 sessions, you and your counselor will assess your progress and determine whether another 10 sessions are needed and whether the fee is still appropriate.


Q: Does Branches accept TennCare?

A: No, unfortunately, we do not. Branches is not an approved TennCare provider. The state has approved certain providers and is very strict about making sure that individuals with TennCare only go to those providers. We would love to be of help to you, but in this case we will need to refer you to another provider. Some options are: The Guidance Center 615-898-0771; Mental Health Cooperative 615-904-6490; Centerstone 615-904-6490; SperoHealth 615-516-2698.


Q: Can I use my company’s Employee Assistance Program? (EAP)

A: Yes! In many cases we can work with your EAP. Be sure to research the details of your program benefits before you call us.


Q: Can someone else pay for my sessions?

A: Yes! When you make your first call, please indicate that a 3rd party will be paying for you’re your sessions and ask for a 3rd Party Payment Form.


Q: Who will my counselor be?

A: If you call the Murfreesboro office, the front desk staff will gather your information and pass it to the clinical director who will assign a counselor based on your needs. Our staff will call you back (usually within 24 – 48 hours) to set your first appointment.

If you call one of the other locations, you will most likely need to leave a message with your name and number. A counselor from that location will return your call just as soon as possible! They will gather your information, answer your questions, and schedule your appointment.


Q: How can I learn more about your individual counselors?

A: Each of our counselors has a short biography here on our website. Go to the WHO WE ARE tab and drop down to OUR COUNSELORS.


Q: What’s the difference between a state-licensed counselor and a pastoral counselor?

A: Our state-licensed counselors have met and retain all of the requirements set by the state health-related boards department. Our pastoral counselors have met and retain all of the requirements of the National Christian Counselors Association. Some of our counselors are actively working on meeting the requirements to become licensed by the state.


Q: How often will I see my counselor?

A: You and your counselor will decide the frequency of your sessions. Some clients come once a week, once every other week, once a month, or even once every two months. It depends on your situation and your progress.


Q: How do I set an appointment for Mental Health Medication Management?

A: Mental health medication management is only available at our Murfreesboro office. Call 615-904-7170 to indicate your desire for an appointment to see our mental health medication management provider. Our staff will do a short phone assessment which will be given to our provider for review. If our services seem to be a fit for your needs, our staff will call you back to set an appointment. There may be a 3-4 week wait before your first appointment.


Q: Do you offer EMDR (Eye Movement Desensitization and Reprocessing)?

A: Yes! Several of our counselors are certified to conduct EMDR. There is no extra charge for this session. Please indicate your interest when calling for your first appointment


Q: How do I get started with the Weight Loss Program?

A: Our Weight Loss Program is exclusively offered at the Murfreesboro location. You can find out more information by calling (615)-895-4001 or visiting branchesweightloss.com.


Q: How do I cancel or re-schedule an appointment?

A: IMPORTANT – Please call us as soon as you know that you can’t make your appointment! There will be an immediate charge to your credit card for cancellations made less than 24 hours ahead of your appointment time. The charge will be equal to your session fee, up to $50 if your session fee is more than $50. Insurance cannot be billed for missed or late cancelled appointments.


Q: What if I’m running late for my scheduled appointment?

A: IMPORTANT – Please call us as soon as you realize that you will be late! If you arrive more than 15 minutes late, your counselor may choose to have you reschedule instead of providing a shortened session. In this case, you will be charged for a missed appointment. The charge will be equal to your session fee, up to $50 if your sessions are more than $50. Insurance cannot be billed for missed or late cancelled appointments.


Q: What if I miss my appointment?

A: We will automatically charge your credit card for the amount of your session, up to $50 if your sessions are more than $50. Insurance cannot be billed for missed or late cancelled appointments.


Q: Will a graduate student intern be my counselor?

A: Yes, in certain situations, your counselor may be a graduate student who is completing his or her required number of counseling hours in order to obtain their master’s or doctorate degree. All graduate students who are counseling at Branches are under the direct supervision of a certified, licensed supervisor who is on site at Branches. We accept graduate student interns from universities such as Trevecca, Lipscomb, Vanderbilt, and other reputable institutions.


Q: Do Branches counselors ever accept speaking engagements?

A: Yes! Many of our counselors enjoy speaking for church groups, support groups, schools, community programs, addiction programs, and most any gathering you are having! Call our office and let us know what you are looking for. We would love to be of service to you!


Q: Can I come to Branches if I’m not a spiritual person?

A: Yes! Our counselors see clients of all faiths and backgrounds.


Q: Can I volunteer at Branches?

A: Yes! We love to have volunteers help with lawn care, office work, special events, and other projects. However, per the ethical standards of the state of Tennessee, we cannot accept volunteers who have been a Branches client within the past 5 years. If you become a Branches volunteer and then choose to become a Branches client, you will need to discontinue your volunteer services at Branches.